man working at computer

SamCart Blog

SamCart Support Now Available On The Weekend

New Features

Get the support you need every day

To make a long story short…

We take pride in offering the best customer support of any tool that you will use to sell online, so we’re really excited to announce that SamCart’s industry-leading, human-powered customer support is now even better.

SamCart customer support is now available seven days a week. No more waiting until Monday for a response to an email you sent Friday night.

“Anytime I’ve ever used my little chat bot, and sent an email, unless it’s the weekend, somebody literally always messages me back within like 90 minutes.”
– Ashley Ann, SamCart Seller with 146 7-figure clients and 700+ 6-figure clients

There’s nothing worse than feeling helpless knowing that help is days away. Who has time for that? Your online business doesn’t take the day off. We shouldn’t, either.

People invest a lot of time and effort into their courses, services and products, but things happen, and people have questions. That’s why having an awesome customer support team on deck daily is just another feature that makes SamCart the best tool for online sellers regardless of what SamCart plan they’re on.

This is our investment into your business, so you can invest more into your business.

So whether you’re in Baltimore or Bali, London or Los Angeles, we’ve got you covered no matter what time zone you’re in anywhere on Earth.

For the 17,000 customers who have sold more than $1.8 Billion of their own digital goods here at SamCart, that’s exactly what our platform does for them. And today, we are gifting you a brand new tool for growing your sales. 

Seek Stronger Support

Our support team has quadrupled in size in just 12 months. We needed to grow to meet the demands of our growing user base. We hope your business grows as ours has.

We’re here seven days a week, Monday through Friday from 9 a.m. to 7 p.m. Eastern Time and weekends from 10 a.m. to 6 p.m.

 

We’re going to always provide world-class service to our clients with everything from in-person onboarding to live customer calls, quick resolutions to tickets and even dedicated account managers for qualified sellers with even quicker response times.

There are so many ways our team can serve you.

When something goes wrong you need to be sure that someone is there to help you out. We’re stepping up to the plate as eCommerce continues to grow, and more people need more support.

Pick Powered by the People

Unlike many of our competitors, our US-based team is made of real people who are ready to be of service. We don’t subcontract, or farm out your requests to some mysterious third party. Our in-house team is trained to help you grow your bottom line.

Technology is great, but we feel nothing beats human engagement, especially in a time where we might be so connected that we’re disconnected.

If you have any questions you can always email support@samcart.com, or reach us here.

We are SamCart. We are at your service, seven days a week.

Feel free to check out our Facebook page and our Facebook group. Our Facebook group is really taking off. It’s a great place to connect, and get answers to any questions you might have regardless of whether you’re a seven or eight-figure business or if you’re just getting started. It’s a really supportive community, and we’d love to see you there.

Test Drive SamCart For Free Today

If you are ready to see how more than 17,000 businesses have used SamCart to sell more than $1.8 Billion of their own products, goods, and services, then head over to SamCart.com and grab a free demo today. 

Get A Demo Of SamCart Today

You can see all the powerful checkout features that multiply your sales, the beautiful pre-designed templates that help launch your products faster than ever, and the simple platform that makes running your business simple. 

When you have the right tools at your disposal, big things happen. Put SamCart to work for you today.

Background image

Try it free for 14 days. Cancel anytime.